Refund policy

At Nasalite, we take great care in making sure our wellness products are delivered to you in excellent condition. While all sales are generally final due to the hygienic nature of our products, we’re happy to assist you with refunds or replacements under specific circumstances.

✅ Eligible Cases for Refund or Replacement

We offer a refund or replacement in the following situations:

  • The item delivered is incorrect (wrong product or variant)
  • The item is damaged or defective upon arrival
  • The item was not delivered at all, due to logistics issues

All requests must be submitted within 30 days of receiving your order, along with photo or video evidence where applicable.

❌ Ineligible Cases

We cannot accept refund or replacement requests for:

  • Change of mind
  • Incorrect use of the product
  • Products already opened or used
  • Minor cosmetic damage to the outer box that does not affect product function

We reserve the right to decline requests that do not meet the conditions outlined above.

📦 How to Request a Refund or Replacement

To ensure a smooth and documented process, all requests must go through our official refund form:

👉 nasalite.ph/qr/refund

Please be ready to provide:

  • Your Order ID
  • Clear photos or videos of the issue
  • A short description of what went wrong

Our team will respond within 7-10 business days to evaluate your request and share next steps. If approved, we’ll issue a refund through store credit or a specified payment method.

Thank you for supporting Nasalite! We’re committed to your wellness and a worry-free experience.